Delivery Information

DELIVERY

Delivery is FREE* for members in the following countries under our Free Standard Delivery Offer:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Please note that deliveries to Spain can only be made to mainland addresses.

All orders leave our German warehouse within 2 days of being placed and can take up 10 working days to arrive.

Expected delivery times after courier collection: Belgium, Netherlands, Luxembourg, Germany: 1-2 days Austria and Sweden: 4-5 days France: up to 5 days. We are unable to guarantee the timescale of the service provided by our couriers, as this may be affected by circumstances out with our control, such adverse weather conditions or strikes.

Our delivery partners are DPD and DHL. Our deliveries are made during normal business hours, Monday to Friday, and to ensure prompt delivery, our courier will require that the parcels are signed for. 

All your tracking details can be followed up with your courier - you will receive shipping information directly from the courier upon collection from our warehouse. At this point you will have all the details required to manage and maintain your delivery process.

As our delivery partners are currently unable to delivery to PO Boxes, please ensure you enter a full valid address. Orders without a full postal address will be held until a full address is provided.

PRICING, CUSTOMS & IMPORT DUTIES

Any additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact the recipient's local customs office for further information. 

Refusal to pay the local import duties and taxes will result in the goods either being: destroyed by customs; or returned to sender at the cost of the consignee (costs will be deducted from any refund owed).

For more information on our Terms & Conditions, Delivery and Returns, please visit our Terms & Conditions information page. Should you have any queries, our team will be happy to help you. You can get in touch with them by sending your query to dram-cierge@smws.com.