Delivery Information

DELIVERY

We use DPD to deliver our whisky due to the world class international delivery service they offer. If you request delivery to a residential address and enter a mobile number during the checkout process, you'll be able to receive text alerts for your delivery and communicate directly with our courier to re-organise the specifics of your delivery. In some instances DHL may be used intermittently depending on service levels provided by couriers.

Our deliveries are made during normal business hours, Monday to Friday, and to ensure prompt delivery, our courier will require that the parcels are signed for.

As our delivery partners are currently unable to delivery to PO Boxes, please ensure you enter a full valid address. Orders without a full postal address will be held until a full address is provided.

Orders are usually processed within 48 hours of receipt and delivery to addresses within the EU can take up to 14 days, however we are unable to guarantee the timescale of the service provided by our couriers, as this may be affected by circumstances outwith our control, such adverse weather conditions or strikes.

EU DELIVERY

In addition to the UK & Northern Ireland, we currently FREE DELIVERY OVER £99 to the following European countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Members orders will be delivered via our European Regional Distribution Centres based in Europe and provided by ASC (Ireland) Ltd.

Please note that deliveries to Spain can only be made to mainland addresses.

PRICING AND CUSTOMS & IMPORT DUTIES

All prices on www.smws.eu are displayed in GBP Sterling (£) and are subject to taxation. If we are sending products to an address within the European Union (EU), prices are subject to local Value Added Tax (VAT) and alcohol duties. 

Any additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact the recipient's local customs office for further information. 

Refusal to pay the local import duties and taxes will result in the goods either being: destroyed by customs; or returned to sender at the cost of the consignee (costs will be deducted from any refund owed).

INTERNATIONAL DELIVERY CHARGES

Delivery charges are calculated based on the total volumetric weight of the items you order. Free delivery is offered on orders over £99.

The standard delivery charge is based on a maximum weight of 10kgs (which equates to 8 70cl bottles of whisky). There will be an incremental rate applied to heavier deliveries, which will be charged at £1.20 per additional full kilogram in your basket.

There is an additional charge for remote rural addresses in any country. To search or download the list of Remote Area Postcodes from DPD here.

Rates displayed below are subject to change and applicable charges will be displayed during the checkout process.

CountryStandard Member DeliveryRemote Area Member Delivery
Belgium, Ireland, Luxembourg, Netherlands £8.00 £14.00
France, Germany £10.00 £16.00
Austria, Finland, Italy, Portugal, Spain, Sweden £12.00 £18.00
Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Poland, Slovakia, Slovenia £13.50 £19.50
Cyprus, Greece, Malta (by air only) £19.50 £25.50
Latvia £15.50 £21.50
Lithuania, Romania £16.00 £22.00

For more information on our Terms & Conditions, Delivery and Returns, please visit our Terms & Conditions information page. Should you have any queries, our team will be happy to help you. You can get in touch with them by sending your query to Member Services